Michael Stone, an author and customer service expert, is grappling with a disquieting sense of mundanity in his life. Every person he encounters seems to have the same face and voice, reflecting his perception of a monotonous world. Michael travels to Cincinnati for a speaking engagement and checks into the luxurious but impersonal Fregoli Hotel. Despite attempts to connect with old acquaintances and even calling his estranged family, he remains deeply unsettled and isolated.

His outlook changes when he meets Lisa, a shy and self-effacing woman attending his seminar. She stands out uniquely with a different face and voice, captivating Michael instantly. As they spend time together, Michael believes she might be the key to breaking his cycle of bland uniformity. Their interactions bring a fleeting sense of hope and emotional connection for both, but internal and external pressures start to challenge their bond as well as Michael's perception of reality.