Ronnie Barnhardt is the head of security at the Forest Ridge Mall and takes his job very seriously, seeing himself as a protector and enforcer. However, his abilities and temperament are questionable as he struggles with bipolar disorder. When a perverse flasher begins terrorizing shoppers in the mall parking lot, Ronnie sees this as the perfect opportunity to prove himself as a real law enforcement officer. He becomes obsessed with catching the flasher and winning the affection of Brandi, a superficial makeup counter employee who was one of the victims.

Ronnie’s ambitions put him at odds with Detective Harrison, a seasoned police officer who dismisses Ronnie as incompetent and dangerous. As Ronnie's methods and behavior become increasingly erratic and unhinged, his single-minded quest leads to a series of confrontations and misadventures. Along the way, he clashes with a variety of mall employees and other quirky characters, each encounter pushing him further towards the edge. Despite the chaos, Ronnie remains resolute in his mission to achieve recognition and respect, revealing both the darkly comic and tragic dimensions of his character.