In the late 19th century, Queen Victoria, the aging and isolated British monarch, forms an unexpected friendship with Abdul Karim, a young clerk from India sent to present her with a ceremonial coin. Initially brought to England as a servant, Abdul captures Victoria's interest with his respectful demeanor and captivating conversation, intriguing the queen at a time when she feels disconnected from her role and those around her. As Abdul becomes a close confidant, he introduces Victoria to Indian culture, language, and traditions, which greatly enriches her life.

However, their friendship faces immense scrutiny and opposition from the members of the royal household and the British aristocracy, who are unhappy with Abdul's rising influence over the queen. They view this relationship as inappropriate and undermining the established social order. Despite the mounting pressures, Victoria remains steadfast in her desire to maintain a friendship that brings her newfound joy and perspective, challenging the boundaries and prejudices of Victorian society. The turning point in their relationship leads to profound implications for both, setting the stage for an emotional and transformative journey.