Jessica, a seasoned emergency call dispatcher, discovers that her police officer husband, Jeremy, has been taken hostage by a criminal mastermind. The gripping situation becomes personal and urgent when the kidnapper demands that she perform a series of steps through her position in the emergency call center to facilitate his illegal operations. As her professional duties conflict with her personal desperation to save her husband, Jessica is thrust into a nerve-wracking game of cat and mouse that tests her moral compass and professional boundaries.

As the critical nature of the calls escalates, Jessica must navigate through an array of ethical dilemmas and rising dangers while wrestling with her own emotional turmoil. The criminal mastermind provides clear instructions but leaves no margin for error, making every second count in the high-stakes operation. The suspense builds as Jessica carefully strategizes to outwit the kidnapper without endangering her husband’s life or compromising public safety. In a tight race against time, Jessica's resilience and ingenuity are put to the ultimate test.