A brand-new mall opens to the public amidst celebrations and eager shoppers. However, it harbors dark secrets. Beneath its bustling surface, a disfigured young man named Eric hides within the labyrinthine structure, seeking revenge for the fire that previously destroyed his home and left him for dead. As the mall's construction was responsible for his tragedy, Eric vows to make those responsible pay for their misdeeds. Unbeknownst to the patrons and staff, he has made his home in the hidden crawl spaces and storage areas, watching their every move. His presence is first hinted at through a series of mysterious and frightening incidents, witnessed by various employees and guests who start to suspect that something is amiss.

Eric's former girlfriend, Melody, who believes him to be dead, starts working at the mall alongside her friend, Buzz. Melody begins to notice strange occurrences around them as customers vanish without explanation and unexplained accidents occur. While investigating these incidents with Buzz, she experiences eerie encounters and hears rumors of a 'phantom' haunting the premises. As she delves deeper into the mall's mysteries, Melody begins to suspect that Eric may be alive and closer than she ever imagined. Her search intensifies as she doggedly pursues the shadowy figure lurking in the mall's shadows, unaware that his thirst for vengeance could have dire consequences for everyone involved. With the mall’s sinister underbelly revealed, Melody must piece together Eric’s story before it's too late.